Gemma ALevel 1 10 Reviews
I got the Monos metro backpack vs. the suitcases. First, they never sent a tracking number or even a receipt. So I basically just waited to see if it would ever arrive. Second, they sent the wrong product. They sent the metro duffel instead. I immediately was wary because a lot of other reviews online talked about how bad their customer service was and about how they had to pay to send things back.
I sent an email giving my order number which was the only thing I had to prove I bought the backpack, told them I never got my receipt or tracking number, and told them of the mistake. They asked me to send photos of the duffel in and out of the box, which I did. They then said they'd send over the backpack (they took a screenshot of an order page to prove it) and that I could keep the duffel as well. Then they said they'd send my receipt and tracking number.
I will say the customer service was nice, polite, and solved my problem, so I didn't experience the problems others seem to have.
The receipt and tracking number never came but the backpack did eventually. I was excited about it, I wanted a lighter backpack that was easier to pack for work. I will say the worst thing about it is the QuickSnap™ Modular Kit System that they boast so much about. The metro kit attached to the front pops off so easily, I check it frequently when traveling and have learned not to put anything important in it. I've literally turned to check my seat and have seen it lying unattached or have had it fall on the ground randomly.
My only guess is when packed too snugly, the system gets wonky, but then what's the point of having a backpack that's easy to pack if I can't pack it as I want?
Also, for those traveling on planes, it doesn't fit under the seat unless you take off the metro kit, which again, is slightly annoying.
I'd say this is just fine. Not worth the price unless you just want to look stylish while carrying the bare minimum. It has great compartments and I love that it fully opens, but the instability of the metro kit is its downfall.
Feedback
Get rid of or improve the QuickSnap™ Modular Kit System. Way too easy to lose things.
I also wish there was an outside pocket for a water bottle (you have to just put the bottle inside with everything else, as it is now), but I knew that before I bought it. Still, wish it were different.
