Scent Lab makes hand-poured, customizable candles using AI technology.
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I liked my candle! The packaging is beautiful and minimal, and the scent was lovely and calming.
The survey could definitely use some fine-tuning. I very clearly said I do not like sweet scents and got several recommendations for very sweet-smelling candles.
i enjoyed the experience online of finding my perfect candle match, but i’m not obsessed with the candle itself. the scent is great but i don’t find that it projects very well. and i have had some issues with the candle tunneling immediately upon burning. the concept overall is amazing and i wish the execution was slightly better.
i feel a wider variety of scents would make the experience of the online quiz better. i also wish the candles had a stronger smell and projection when burning
huge candle, perfect scent (just for me!)
The best smelling candle I have ever tried! I lightened it for an hour and my room then smelled amazing for 3 days! One single candle lasts a lot of time. Definitely worth the money!
Experience of candle scent choosing is fun but the 3 pieces sample candles didn’t have much of a smell when lit. Smells good when un lit tho.
Getting a customized candle is a super cool idea! I went through the quiz a couple times and felt like it was never the perfect scent match for me. I settled on one that sounded good and ordered that. It does smell good, but there are other candles I own that I do prefer. The packaging is pretty and it burns evenly.
The candles and packaging themselves were great; the double wick is imp for the size of the candle, and the jar itself is nice & doesn't get too hot. I really like the smell of the candle I received, but unfortunately would not have paid the full price for it. I went to the Galentine's day popup in NYC and it was great - I got to smell all the candles irl, and the team was very sweet.
The only "custom" part of the whole experience is the matching process, which matches you to an existing candle scent and not a custom blend. It felt misleading.
The scent options they gave after taking the quiz weren’t the best but I chose one that clearly wasn’t a good scent. I chose scents based off my usual candles but this smells like heavy cologne and makes me sneeze. It took me reaching out personally to get my credit from the Thingdrop weeks after purchasing and they claimed I must’ve missed it in my junk folder (I check my junk folders frequently so I didn’t miss it). I made the purchase on 1/26 and have received 17 emails SEVENTEEN emails since then, that’s almost one everyday. Super ridiculous, cute concept though.
The scent options they gave after taking the quiz weren’t the best but I chose one that clearly wasn’t a good scent. I chose scents based off my usual candles but this smells like heavy cologne and makes me sneeze. It took me reaching out personally to get my credit from the Thingdrop weeks after purchasing and they claimed I must’ve missed it in my junk folder (I check my junk folders frequently so I didn’t miss it). I made the purchase on 1/26 and have received 17 emails SEVENTEEN emails since then, that’s almost one everyday. Super ridiculous, cute concept though.
I was so excited for Scent Lab but it’s really just “matching” your scent preferences to scents they already have in stock. Not custom at all. Packaging is VERY cute. Unfortunately my candle was not well made. It began tunneling immediately, which surprised me. Even cheap candles from TJ Maxx won’t tunnel.
Shipping was fast, the concept is fun and customer service was great. The first candle they shipped me smelled nice and high quality. Didn't give me a headache. It ended up not being my vibe and asked to swap it for a different scent and they shipped me one no questions asked.
I like the concept of generating candles based on your scent profile, but maybe to save costs and be more eco friendly, you could mail some swatches of matches? Not even candles, just some scents sprayed onto small cardstock or something?