Alissa MLevel 2 13 Reviews
I adore Nuuly — I've used it on and off for about a year and a half. I love the range of brands they have, and as a sustainable fashion lover, the ability to rent trendy, high-quality pieces is an absolute dream.
The only reason I didn't give them a 5/5 was because they recently upped their prices and I'm finding it harder and harder to justify that it's worth the cost. I wish they had some flexible options, like maybe 4 items/month for a lower price? That being said, it's absolutely worth it for months when I have a trip, event, or reason to get extra dressed up.
I also sometimes find myself getting disappointed when filling my Nuuly and finding out that pieces I love and had intended to rent aren't available in my size, so I wish they had more available, although I suppose that might go against their mission of sustainability.
Their customer service is amazing, I've contacted them multiple times (to get refunds on months where I meant to pause but didn't in time, and even once when they thought I didn't send an item back when I definitely did) and have been blown away by their friendliness and understanding every time.