Taylor DLevel 5 51 Reviews
I have the Telfar x Ugg collaboration bag and rarely use it because I'm worried about the shearling getting dirty, but I do love it! I think the bag is cute and there are some others in the collection I like, but I specifically bought the bag I did because I saw how the traditional bags CAN fair over time. I love that the bags are positioned as affordable luxury, but I do think people should be clear that it's VEGAN leather, aka plastic. It's not going to be durable in the way that leather is and you can't get it repaired like you would a leather good.
My one issue with my experience is the ordering process. They do bag drops to help limit the amount of bags they make in production and help combat resellers (WHICH I LOVE!), but it can make for a messy customer experience.
They send emails letting you know of an impending drop and will outline the products in colors, size and prices that will be available a few days before the drop. I ordered my bag in summer and the website said that my bag would be delivered in January (which was fine because they were going to mail out a little postcard in early December in case you wanted to give the bag as a gift during the holidays) and that I could not change the address on my order once it was placed. SPOILER ALERT: I didn't get the postcard until February. It made me nervous that the product would be delayed and I was moving out of the state in June. There was no communication from the brand or response to my customer service questions about when the bag would be shipped when I didn't recieve it by March. The bag was ultimately delivered in May -- two weeks before I moved -- and while I understand that things happen, I think communication is essential when the bag is going to be delayed by 6 months and you can't change your shipping address.