Pact
2 months ago
BE CAREFUL ABOUT BUYING FROM PACT IF YOU ARE IN CANADA!!! Pact charges Canadian sales taxes but does not provide refunds for sales taxes on returned items. On top of that, they impose a steep $25 fee for covering the cost of shipping returns. So let's say you spend $100 on items and paid a sales tax of 5% GST and 7% PST ($12 in this case). When you send the items back, you not only lose the $12 sales tax, but you also have to bear the additional $25 shipping fee. That's $37 lost for nothing. This practice about not refunding the sales tax strikes me as odd and rather deceptive. It is important to note that it is not legally permissible for a company to charge sales taxes on items it did not sell. When I reached out to customer service, they informed me that they are unable to refund the sales tax because it is "remitted to the government." However, I find this explanation to be unsatisfactory; it seems more like a weak excuse than a valid reason. They cannot remit taxes for items they did not sell. It's simply pure logic. Furthermore, Pact fails to be transparent about this policy anywhere easily visible on their website, which is another disappointing aspect of the overall experience. Considering that Pact Organics claims to be a B-corp, I expected better. It is disheartening to see them fall short in this regard. I cannot trust them for these rather deceptive practices.