UrbanStems
a year ago
I am a retired professional florist, but always enjoy receiving flowers. My 2 besties chipped in via Urban Stems to send me flowers for my birthday. The flowers never arrived. I thought my besties forgot my birthday, which really hurt my feelings. When they inquired about the flowers, they were furious to find out they never arrived. Then Urban Stems fast logged another order and dropped the flowers off at my front door, IN SUB-ZERO TEMPERATURE - late in the afternoon, one day after my birthday, in late Jan. The flowers sat outside for over 3 hours. When I arrived home, and unpacked the flowers, they were frozen solid. The flowers were also extremely hard to unpack, as they were zip-tied all over the place. They also had no water source - so were packed dry.... not that it mattered, given the temperature they were exposed to outside my house. This order, from start to finish, was a total disaster. BUYER BEWARE!! DONT USE THIS COMPANY!!!! Mattie L.
Feedback
Urban Stems seems to pride themselves on their "unique" and "different" company style. But they are clearly not a professional floral operation. I had a horrible experience with them - as a professional florist, I know all the ins and outs of floral care, and floral customer service. Their packing of flowers is outrageous - no water source for the stems, flowers precariously zip-tied everywhere inside the box, flowers never arrived on my birthday sent by friends, even tho it was guaranteed to arrive on my birthday, and the courier that delivered the flowers left the box at my front door, a day later, in SUB-ZERO TEMPERATURE!!!! Arriving home, later in the evening, I retrieved my frozen, dead flowers from Urban Stems. I know the world is not functioning as it used to, but, we cannot afford this kind of lazy and careless operation to exist. I am not including a photo of the flowers because they went directly into the trash. PLEASE DO NOT USE THIS COMPANY!!! EVER!!!