West and Willow
a year ago
Honestly - photo was fine when I actually got it. Customer service was seriously horrible and the biggest waste of time . Spent $100+, and got one of my items. When I say I had to be sent the SAME order 5 times because they printed the label wrong and they had to send it back ….. when I would reach out to customer service I would get some run around response like we will just send it again. FINALLY when I got it , they sent me the wrong product LOL ( honestly think it was on purpose)… the item I got was $20 cheaper than what I actually purchased…. But at that point I think they just wanted me to give up. All in all, I ordered in November and I literally just received my two items I needed. Customer service did nothing to make it right or care I was waiting so long, just the same process over and over again. If I knew what I know now , I would’ve gotten the photo done elsewhere.
Feedback
Honestly - photo was fine when I actually got it. Customer service was seriously horrible and the biggest waste of time . Spent $100+, and got one of my items. When I say I had to be sent the SAME order 5 times because they printed the label wrong and they had to send it back ….. when I would reach out to customer service I would get some run around response like we will just send it again. FINALLY when I got it , they sent me the wrong product LOL ( honestly think it was on purpose)… the item I got was $20 cheaper than what I actually purchased…. But at that point I think they just wanted me to give up. All in all, I ordered in November and I literally just received my two items I needed. Customer service did nothing to make it right or care I was waiting so long, just the same process over and over again. If I knew what I know now , I would’ve gotten the photo done elsewhere.