Snowe
2 years ago
I purchased six beach towels with the intention of purchasing additional beach towels as well as bath towels for all my bathrooms. However, after only 2 to 3 washes carefully following the care instructions, I have found that the beach towels boarder stitching do not hold up. The towels do retain their color and relative softness which is nice but the border stitching is of poor quality. I contacted snowe.com customer service and they informed me that I should simply cut the threading and not worry about the rest of the towel boarder. Even though I stated that I followed the care instructions to the letter. They inferred that this stitching coming loose along the border was the result of my miss handling the towels or washing them with items that have zippers or other sharp items. I only wash the towels with the exact same towels to retain the proper color. Snowe.com customer service did not offer to replace the towels with the borderline stitching problem.
Feedback
The manufacturer needs to do a better job with the border stitching.
