Reviews

    Thesus Outdoors

    Marianna M 1 Review

    2 years ago

    The customer experience is terrible, to the point that I'm wondering whether this company's business strategy is to scam people. I was dissatisfied with the product, but the return/refund process is what's making me leave this one-star review. In person, the Thesus boots appeared dull and were much heavier than I expected. I tried them on and they were horribly uncomfortable and tight. I sent them back to Thesus within a couple days. It took Thesus weeks to process the return, and when they did, they gave me a gift credit instead of a credit card refund. Even after I requested a credit card refund and pointed out that I had not authorized a return for gift credit, they would not refund me. I would never recommend anybody buy from this company.

    Feedback

    Bad product. Terrible customer service.