Thesus Outdoors
2 years ago
Very poor customer services and organization to the point I never got the boots. They were selling boots on their website that they did not have in stock, which only came to light when I emailed asking when I'd receive my order weeks after ordering. Initially tried to blame me as I had asked for a slight delay when a family member died resulting in a need to travel (which they had said was no problem). Then when I called them on that as they still had the boot in my size and colour available for purchase on the website, they admitted it was a stocking issue. They had offered to send another colour, I wasn't happy but said yes. Next email I got said they just refunded me and would give me a gift certificate if I chose to try them out again. So confusing and disappointing. Also never saw that gift certificate.
Feedback
Fix stocking and inventory tracking issues. Customer service training to ensure people are truthful.