Burrow
3 years ago
Home improvement was on the forefront of everyones minds in 2020, you know, after fearing for our lives re: pandemic. Like many people, first on my list was purchasing a new sofa, aka where I would spend most of the following year. TLDR; Burrow is an upgraded IKEA that I would recommend to anyone currently under the age of 29 with plans to move several times in the near future. Unfortunately for this 35 year old who has lived in my current apartment for 11 years and is an and out of physical therapy more than I am dating apps (married for 4 years), Burrow was a disaster. Positives—super quick and easy ordering process, incredible customer service (and I was sort of a lot to deal with), and well made FABRIC with a nice hand (feel when you touch it) and easy to work with any interior design choices. I cannot stress enough how responsive and amazing customer service was with our situation though. Negatives—it's basically a crapshoot if the modular pieces actually fit together. We went through 7 pieces total before we found 3 that sort of worked well together. 7 HUGE boxes delivered to my 3 floor walk up apartment. Not only are the boxes huge, you can only ship the pieces back in the boxes they were sent in. After 4 weeks of back and forth and multiple new pieces sent we ended up with a sofa that doesn't actually fit together perfectly (one part sits an inch higher) and it creaks when my 24 pound dog walks across it. Could our situation have been a fluke? Yes. Did we get the quality we paid for, absolutely. If you're looking for a forever sofa, this is not it.
Feedback
I'd recommend that Burrow take the extra step to ensure that the modular pieces they are sending (atleast for the first item you order) fit together correctly. It takes about 15 minutes to put the furniture together which could possibly save the company a lot of money in shipping if they did it ahead of time at the warehouse.