I STRONGLY advise against using Venus ET Fleur. I have had a terrible experience trying to send flowers for a loved one's funeral and am heartbroken that I was not able to pay my respects due to their lack of coordination & communication and false advertising. They do not make these inhouse! They outsource to a warehouse that they do not have direct communication with so any promises they make for delivery or quality are empty. DO NOT USE! Thursday 10/5: I placed an order totaling approximately $340 with Same Day Concierge delivery, to be delivered for funeral services for a dear friend. Thursday 10/5 @8:30PM: I reached out via email to customer service asking for an update as the ShopPay still said "In Progress" and I had had no communication. Friday 10/6 @8:30AM: ShopPay still says "In Progress" and wait on hold to speak with someone on the phone. I hang up @ 9:15AM after no answer. 9:15AM: I reach out via the chat on the website with my order number. They apologize for a "technical delay" and said they reached out to the warehouse and offered be a $60 gift card for future purchases. 9:15AM-11:30AM: I continuously try to confirm when the delivery is scheduled for; as if its after the funeral, there's no point having it delivered. No answer. 12PM: I send a final email saying I've missed the opportunity to deliver the flowers and get back "This issue has been escalated to upper management. Please allow additional time; management will call you within a few hours. Also, please note that the relevant team is working on your request." I am still out $340 and my flowers were never delivered. DO NOT USE THEM! Unless you have ample time and no issues waiting, I strongly recommend going elsewhere.