3mo ago
I saw an ad for this toilet paper on Instagram this morning. It seemed intriguing and I contemplated purchasing some to test it out. However, right when I got home and was about to make the purchase, I discovered that Plant Paper had sent a targeted message directly to my personal email without my consent or me having given them any of my personal information. They accomplished this by partnering with a third party surveillance company called SafeOpt that tracks people across the internet and gathers information about them unknowingly, which it then uses to reach them through personal channels. There's currently a class action lawsuit on the basis that it allegedly violates California's wiretapping laws. I'm planning to join that lawsuit and suggest that anyone else affected by this gross violation of privacy and trust do the same.
Sophie D
2mo ago
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Works for PlantPaper
Hi Heather! I know you already spoke to our customer service team and they were able to resolve this issue for you, but I did want to respond here and apologize again. We’re truly sorry to hear about this. We take matters of privacy and trust very seriously. We do not currently nor have we ever employed third party surveillance software. The only thing that we use is something called AddShoppers, which sends emails on our behalf to those who have visited our website who have previously given their consent to receive promotional emails. Thanks so much for your feedback and we hope you'll consider being a PlantPaper subscriber some day!