Alice Naylor-Leyland

Edley Naylor-Leyland

Home Decor

Mrs. Alice

Kitchen & Dining

Home

Thank you Elaine for your lovely review, we are so pleased you enjoy shopping with us!

I waited 6 months for a lamp to be delivered. I got a lampshade! All requests for a refund have been ignored. Previously orders cancelled due to no stock. They advertise items they don’t have and then cancel orders. There is no direct way to contact anyone. The quality of items in nowhere in line with what you would expect from price and website!  It is a marketing scam. Shameful!!! 

Deplorable Customer Service ; Deceptive Practices 

Hello Mimi, thank you for your feedback. 
Once again I do apologise that on this occasion shopping with us did not go as smoothly as it should have. 
As per our conversations I do believe this has now been resolved. 
If there is anything further I can help with please do not hesitate to get in touch. 

I ordered two relatively expensive bird lamps and received them (I live in the US). The quality was TERRIBLE as they were made from resin and the painting detail was very sloppy. I went on line to initiate a return and in addition to having to pay for international shipping (which I understand), I am also being charged by Mrs. Alice! The initial cost was 161 BP and they reduced my refund to 145 BP so with shipping to me and then the return, it's a total $150 US. Never again will I order from this sham company.

Horrible. Thus company has ruined Christmas table. !  I ordered a tablecloth and placemats on November 26th. It’s now December 22nd and just found out that my order will arrive on January 1st! There was more than enough time to get my order to me. No customer service! Do not buy from this company. They say you will get your order by Christmas. Well that’s not going to happen. Where am I going to find a nice round tablecloth by Christmas w all the things I have to do. Horrible 

All my feedback has gone into emails to the company but they are responding despite assurances it would be sorted out.

Sent wrong box 11days ago. 
Contacted Mrs Alice and box collected.
Had to wait for correct box.
Box arrives damaged, both candle holders missing and large flock reindeer damaged.
Sent photographs and been promised these items but now no response to my emails.
I’ve not been able to use my “table-scape” on three occasions and hope I get the pieces I need asap.
All the items are packaged with so much bubble wrap, tissue paper and ribbon and takes ages to undo it all and it goes straight into the bin.
I’d prefer to have an accurate order above all this packaging.
I’ve glued the damaged reindeer but it’s not really good enough.
And on the website you see the whole box of items displayed on the seen side of the table.
You need to divide the items in half… mine is less than that …
If I’d known this I wouldn’t have ordered.

I have placed 3 orders over several years and have been delighted with the quality. Everything is as good or better than it looks online, and is always “just right” with the other recommended tablescape items from Mrs Alice. I’m in the US but the package comes promptly and all items are present and undamaged. I haven’t found any substitute for her quality and perfectly curated items, so am stuck ordering from the UK I guess! Huge fan.