4.73
Best of Thingtesting #8 in Candles
93% of reviewers would recommend to a friend
Keap Candles
4.7 • 15 Reviews
Keap make scented candles using blends of premium scents with sustainable wax and plastic-free packaging.
4.73
Best of Thingtesting #8 in Candles
93% of reviewers would recommend to a friend
1mo ago
Love these candles, like a gift to myself every month. When I go out of town, I take the sample candles and have one for each travel night - very comforting. I also give samples to traveling visitors, since my family does not live closely. I figure out how many travel nights home and give them samples, along with appropriate number of matches. Why don't you include matches anymore? They were wonderful!
I love all their fragrances. Very strong and fill my living space. Also love the vessels and I save them to pour new candles or use for drinks. They’re very high end.
Keap T
Hi Nancy, Thank you for taking the time to share such a thoughtful and loving message with us! I'm so happy to hear you're enjoying everything. I would love to see a photo of your vessel reuse to share with the Keap community. :) If you want to share it with me, our email is [email protected]. Cheers! Ali
Wonderful experience from start to finish. I purchased the sample set to find out which scent I would most enjoy. I decided on Northlands. I had a few questions and had a very pleasant interaction with the owner. The response time was very quick and he was able to help with my questions. Customer service is beyond great! My candle arrived promptly and the packaging was beautiful. This would make for a great gift. I also received a sample of another scent, which is delightful. Overall, I had a great experience and love my luxury candle. The scent is perfect for these already cold and dreary fall days!
Stephen T
Hi Jess, I'm the owner of Keap and check these reviews from time-to-time and was so blown away by this review. Thank you for taking the time to share your experience, and for being so generous with your praise. I'll be sharing this with the whole Keap team as this will make their day! If you ever have a question, we'll be standing by to help. Keap the fire burning, Stephen from Keap
2y ago
Great product, wonderful company! Getting my Keap box is the highlight of every month. I think a lot of people are turned off by the high price-point, but I’m actually spending less money on candles than I was pre-Keap…they last a long time and the scents are really, really good.
Stephen T
Thanks so much for the lovely review Ellie! I'm delighted to hear we've proven a good fit for you. Wishing you a wonderful holiday period ahead. Cheers, ~Stephen from Keap
Good price point for a diptyque-quality scent.
I LOVE keap candles. I find the scents amazing and the candles are super high quality. I also love how simple the vessel is. I kept the glass after the candle burned down and it is super cute in my home. They are locally made in New York (I believe).
Stephen T
Hi Lexie, thanks for the lovely review! <3 We are locally made in Kingston, NY pouring our candles in our studio there. Love to hear that you are reusing the tumblers and we share ideas on reuse here if that's every of interest: https://www.keapbk.com/blogs/keap/tagged/reuse Cheers, Stephen from Keap
3y ago
I was really excited about Keap! Ordered their trial set of scents and am really glad that they offer this option. Ultimately, I didn't prefer any of the scents over the candles I already have and love (Flamingo Estate, Boy Smells, Anecdote) so didn't buy anything full size. Scents were good! Just not my favorite
Stephen T
Thanks for the honest feedback Liz! Scents are so personal, and it's always interesting to see how one scent can both be someone's favorite and another person's least favorite. Our general approach is to create scents inspired by nature in the hope that one of these will connect deeply with you. We'll be developing more scents in future, so I'll make a note to reach out and perhaps we can send you some samples of our new scents in time to see if you find one that speaks to you more personally :) Keep the fire burning, Stephen
Best candles out there. Scented just right, burns clean, and I love the subscription box! They also send samples if you subscribe monthly. I'd highly recommend buying from Keap as the candles are scented just enough for my sensitive nose to not be bothered by it. Delicious smelling!
Stephen T
Thanks so much for your thoughtful review Christa! As the founder of Keap I'm delighted to hear this, and I'll make sure to share it with our team. Keep the fire burning, Stephen
Love the Keap brand and product. Was an early backer from their first Kickstarter, years ago! Handmade with love and care, beautiful scents, sustainably made. Lots to love about them.
Stephen T
Thanks for the lovely words Nikhil! So cool that you were an early backer of ours on Kickstarter (you're a true OG!) and that you are still supporting us all these years later :) It doesn't go unnoticed. 🙏 Keep the fire burning, Stephen
3y ago
Like the packaging and the product.
Feedback
I didn’t come back for more…not sure why….i think they should give you samples of other smells to hook you.
Stephen T
Thanks for thoughtful review Meg! Send me a note at [email protected] and I'll help you find another scent of ours that speaks to you, and can even send you some samples to try out. 🙏 Keep the fire burning, Stephen
2y ago
After doing a lot of research (though apparently not enough) - I ordered a Keap candle I thought I would like. It was a bit pricey for a candle I'd never actually smelled before. I received the candle and.... didn't like it. I figured I was out of luck, and $$, but took a chance and emailed the company to ask about returns and exchanges (I hadn't burned the candle yet). Someone from customer service responded, sorry that I didn't like the candle and offered to refund my money or to help me find one I would like. I ended up picking another one to try, which they sent out to me right away. I ended up really liking it and returned the original candle. I really appreciated Keap's customer service!
2y ago
Candles smell amazing and I love the simple design. Customer service is great! Over the summer during major heatwave the candles I received had completely melted- customer service shipped me replacements quickly while also telling me how to fix/use the melted candles!
Stephen T
Hey Jamie! Many thanks for the warm review. We're so appreciative and send all our best from the candle studio in Kingston, Cheers! ~Stephen from Keap
2y ago
In a world full of scented candles, I "keap" coming back to this brand. Their scents are pure, the candles burn perfectly until the very end, you can reuse the containers and the packaging is minimal. They also listen to their customers and are very transparent about business decisions. I've been a subscriber for almost three years and don't plan to quit! Managing my subscription is easy and being able to choose between the scent of the month or a favorite scent is perfect (my favorite is Wild Figs). Finally, the option to order a scent kit to test-drive all the different options and having the value applied towards a subscription is just brilliant.
Feedback
More ideas on what to do with my glasses! I have too many of them :) Maybe a way to send them back?
Stephen T
Thanks so much Anna! I so appreciate your thoughtful words here. Great thought about more ways to reuse your glasses. We do list some ideas here on our blog (https://www.keapbk.com/blogs/keap/tagged/reuse) but we're also working on a longer term plan that we hope to share more about in 2023 that should help you out here. Watch this space :D With warmth, Stephen from Keap
3y ago
Love the candle, the eco-friendly packaging, and the note that comes with.
Feedback
Don't love that it's a subscription model. Doesn't seem necessary considering the nature of the product.
Stephen T
Thanks for thoughtful review Will! Totally hear you on the fact that the subscription model isn't for everyone, and in case it wasn't clear you can buy candles from us on a one-time basis. https://www.keapbk.com/pages/shop-by-scent In any case, the feedback is always helpful as we think both about our future business and also website updates and storytelling. Keep the fire burning, Stephen
3y ago
Love the brand - candles are terrific, content is really thoughtful.
Stephen T
Thanks for thoughtful review Anthony! I'm particularly touched that you mention our content, as this is something we do invest a lot of care into and I'm delighted to hear it makes an impact. Keep the fire burning, Stephen