Dutch provides a telehealth platform for pets that delivers vet-prescribed medicine and treatments quickly and efficiently.  

$20 off

Joe Spector

Andrew Grant

Carlos Moreno

Super slow shipping 🐌

Innovative product

Dutch

Pet Supplements

Pets

I will say, they wanted her to go on a few things and I didn't want to get her too dependent on any sort of mood stabilizer, I wasn't convinced it would be helpful, but they assign like a pill "regimen" so they keep sending the ones I don't use too. 

I found this company relatively easy to deal with, I knew my dog really needed some sort of anxiety medication, but just didn't have it in my budget to have an expensive vet visit so I tried this, and found it affordable and easy! I gave a clear description of her problems and they prescribed a regimen.

I really loved the convenience and ease of Dutch when I was a member, the plan covered both of my dogs and made prescription refills and visits for minor issues a breeze. Unfortunately, after a few months I decided to cancel as other companies like Chewy and Petsmart didn't accept prescriptions from Dutch and shipping from Dutch's own pharmacy was slow.

Don’t charge customers for services you don’t have? Simple really, almost like that’s how buying services works at every company in existence. 

WILL CHARGE WITH NO APPOINTMENT AVAILABILITY - NO REFUNDS - DELETE NEGATIVE REVIEWS - They took $50 payment before showing appointments. None were available. At any time at any point in the future. I asked for a refund—I have received NOTHING 5 months later. Instead, they’re giving me the run around and barely responding to my emails. They’ve also tried to get my reviews explaining this on other sites! Shameful for a company that purports to help animals, stealing money from pet owners. 

Worst pet service ever. Extremely poor customer service blow you off when called, ignored for days after sending emails, incompetent processing of prescriptions.  Not posting dosage or quantity till order was delivered prevents price comparison and is a scam.  

I setup an online vet appointment worried that my dog might have ringworm or mites. This cost $30 with a reoccurring monthly charge regardless if I use it or not. The vet was ok and said she would send a prescription. She also said that if I transferred it to someplace other than Dutch they charge a $10 fee. The prescription appeared on the website right away and it said delivery was 5 days but it only showed a total charge of $54. No dosage or quantity. Hiding this info prevented me from shopping around to compare prices. :-{ So my dog is in quarantine and I'm checking my mail and the web every day for tracking info or anything but no updates. After 4 days I tried to call Dutch. It was on a Thursday at 12:16 pm. The automated system said I had an 8 minute wait time, then a 2 minute wait time, then I was sent to voice mail and told to leave a message. Basically someone didn't want to answer the phone and dumped my call. So I sent an email asking for an update and tracking info on the prescription. Kat responded saying it had been shipped and provided tracking info BUT WAIT! the info she sent said nothing had been shipped and the label was scheduled to be printed later that night. I responded asking them to send me the prescription so I could get it filled someplace else since it should have been delivered by now and NOT just getting around to printing a label. I also asked them to wave the $10 transfer fee since I had given them a chance and nothing was happening. No response, so I sent it again. After 3 days I get an email saying they cant cancel an order that has already been shipped.... ARE YOU KIDDING ME!?!? They ignored my request till they finally got around to shipping it just to use that lame excuse! Completely ridiculous! So 10 days after my meeting with the vet the prescription finally arrives. ONLY AFTER THIS DID THE QUANTITY AND DOSAGE APPEAR ON THE DUTCH WEBSITE. Covering this up till after the delivery obviously benefits them because it turned out Chewy is 26.4% less than Dutch. I will never use them again and recommend avoiding them at all cost.


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