I only received half my order with no explanation as to why and customer service was not the least bit helpful. I’m trying to cancel the rest of order now and get my refund. This order was a Christmas gift, too late for that now. The company should revisit how they handle out of stock items that have already been ordered and better train customer service to assist when an order has been delayed and provide immediate help in either canceling the order or selecting a different item The socks may be great but customer service and transparency are lack luster at best Update: 12/30/24 Still waiting. I started this customer service process on 12/17/24, one week before Christmas I have now been requesting a cancellation and refund for the missing sock, but Allison, the customer service rep, has stated it was already processed but I have not received an email and/or tracking number to confirm my order is on its way I’ve worked customer service in the past and this is a simple issue and should never take nearly 2 weeks to resolve Seriously Doublsoul, you can do better Final update. 1/4/25 I finally received my missing socks yesterday and I also received a full refund on my credit card I modified my review based on a conversation I had with Allison at Doublesoul After dealing with Allison in customer service via email, I found their customer service number online. I called and who should answer but Allison, which took me by surprise. I asked if she was the only person in customer service and she said yes-wow! She said they’ve been in business for 2 years but their business just exploded over the past couple of months and clearly the company was not prepared They will be adding to staff to accommodate their growth I had a nice conversation with her and that does explain some things Sounds like the customer service issues should be resolved as they continue to build their business Thank you Allison