I’ve had a great experience with my Burrow products and Burrow’s customer service. My husband and I have had our Nomad sectional for almost 3 years and it has held up really well. It’s easy to clean if we spill anything on it and it stands up well to our cat’s scratches (although thankfully our cat doesn’t scratch the furniture very often; I can’t speak to how well it would hold up to frequent scratching). And when we moved last year, the fact that the sofa is modular and disassembles so easily made moving it totally painless. The movers put it together at our new house in a few minutes without needing to look at instructions or anything, and they even commented on how cool they thought that was. We’ve also had Index wall shelves for quite a while, and those might actually be my favorite Burrow product. Such a clever design and SO easy to hang. More recently though, we bought a Vesper chair and a Serif credenza. The Vesper chair had a manufacturing issue and required a replacement, while the Serif credenza was just a little tricky to assemble. However, Burrow’s customer service team quickly answered my questions and addressed the issues. Would definitely recommend Burrow to anyone in the market for new furniture!