BOXI by Semihandmade
2 years ago
We initially had a wonderful experience ordering these cabinets, were were made aware of the extended wait, which was no problem. The nightmare began with delivery. 6 of 21 packages damaged. They shipped the fully built cabinets with Plastic shelf brackets holding the shelves in place within the cabinets, so as you can imagine many snapped or came unfastened, and many of the shelves ended up lodged in strange positions within the cabinets. The delivery service that Boxi contracted with dropped fully built cabinets off the back of the moving truck, breaking or denting several cabinets. Several of the panels to cap the ends of the cabinets were damaged as well. The policy is I had 3 days to inspect these cabinets for damage, so I had to unpack each one and inspect them. I reported the damage immediately. I was told it was going to be sent to their claims department, which dead ended for weeks. Leaving my kitchen installation dead in the water. Finally a month after the the delivery, their rep contacted me again, and refunded me for one cabinet, and told me the parts I needed would be sent. I received a notice that my “order” for replacement parts was filed, and then over a week later I get a shipping notification. I inquired what was being sent and I was told it was the cross panel for my corner blind base cabinet, and the plastic brackets. I asked a clarifying question about my oven side panel, and was told that was included. Today I received the cross piece to my base cabinet and they sent me the wrong size, a bag full of plastic brackets, and no side panel. Covid and supply chain issues are not the issue here, once you pay them, and the order is delivered, good luck. It’s barely an afterthought making it right.
Feedback
They should not ship the cabins with the shelves pre-assembled. They really need to be immediately responsive to damage, and replace, or refund for ALL damage, not just what they pick and choose.
