If I share my experience, you will think I’m making it up. It began with the plant I sent to a friend on the anniversary of her husband’s death. My note said something about it being something that would not die. It arrived, as you may have guessed, dead. Days later, and completely dead. Fortunately, it made the widow laugh because it was completely absurd. Then there were several credits and emails and refunds and a live plant got there eventually.
Using the credit, I ordered a bouquet of dried blue flowers for mom. Great news from the Happiness Team (yes, really)! They upgraded to yellow flowers! To make sure the recipient is happy! No, I don’t want yellow flowers. Too late, they’re sent! But you can order more stuff! No, really…no yellow flowers. OK, a credit to your credit card! Wait, to store credit? For 1/3 of the amount? For the whole amount? We just don’t know! Maybe there are yellow flowers en route. Maybe I’ve been credited back. Maybe I haven’t. You just can’t know! Happiness Team is on it!
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If you want flowers, delivered, use someone else. Even with a store credit, it’s just too painful to deal with UrbanStems.